Frequently Asked Questions

Indidecor is a personalized gifting brand by Kiaan Creations, offering custom-made gifts such as mugs, keychains, wallets, frames, cushions, clutches, stickers, and corporate branding products.

No. You can checkout as a guest, but creating an account helps you track orders and saves address details for future orders.

Support: Monday–Saturday, 10 AM–7 PM IST. Email: [email protected].

Choose your product, upload images or text, add personalization notes and checkout. Our team reviews and processes your order for production.

Preview is provided for selected products where alignment is critical (frames, nameplates, certain clutches). For most items we finalize layouts automatically to speed up production.

Use high-resolution, well-lit photos. Avoid heavy compression and small thumbnails. We recommend at least 1500px on the longer side for the best print quality.

Minor edits like cropping, brightness or alignment are free. Major redesigns may incur extra charges — our team will confirm before proceeding.

You can request changes within 1 hour of placing the order. After production starts, changes are not possible. Contact support immediately for urgent requests.

Most orders are delivered in 4–7 working days depending on your location and product type. Express shipping is available for selected cities at extra charge.

Currently, Indidecor ships within India only. We may open international shipping in the future; please contact support for specific corporate export requests.

Occasional courier delays happen. We coordinate with the courier partner and update you via SMS/email. If the tracking shows a long delay, contact support for assistance.

If the item arrives damaged or misprinted, share an unboxing video within 24 hours of delivery. We will replace the item free of cost after verification.

Yes — we provide branding, bulk pricing, packaging options and design assistance for corporate gifting. Popular items include branded mugs, keychains, clutches, wallets, stickers and stationery.

MOQ varies by product. Typical starting quantities are 25–50 units. Larger volumes attract better pricing and additional packaging options.

Email [email protected] with product details, quantities, any artwork and the timeline. Our branding team will send a quote within 24–48 hours for corporate inquiries.