Refund & Returns Policy

Last updated: June 2026  ·  Please read before placing your order

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No Returns for Preference

Products are made-to-order and personalized

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Replacement for Defects

Damaged, misprinted, or wrong items replaced free

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48-Hour Window

Report issues within 48 hours of delivery

Why We Don’t Accept Standard Returns

Indidecor specializes in made-to-order, personalized products. Every item — whether it’s a mug, cushion, keychain, wallet, or corporate gift — is manufactured specifically for you after you place your order, using the name, photo, or design details you provide.

Because these products are custom-made and cannot be resold to another customer, we are unable to accept returns or exchanges for reasons of personal preference (e.g. “I changed my mind”, “I don’t like the colour”, “wrong size selected by me”). This is standard practice across the personalized/print-on-demand gifting industry.

When You ARE Eligible for a Replacement

We stand behind the quality of our work. If your order arrives in any of the following conditions, we will replace it free of cost after verification:

  • Manufacturing defect — print quality issue, cracked product, faulty material
  • Wrong product shipped — you received a different item than what you ordered
  • Damaged in transit — product arrived broken or visibly damaged due to shipping
  • Incorrect personalization due to our error — name/photo doesn’t match what you submitted at checkout (note: if the error was in the details you provided at checkout, this is not covered)

How to Request a Replacement

You must report the issue within 48 hours of delivery. Requests made after this window cannot be processed.
1
Record an unboxing video or photos — As soon as you receive your order, take clear photos or a short unboxing video showing the issue. This is required for verification and significantly speeds up your claim.
2
Contact us within 48 hours — Email support@indidecor.com or call/WhatsApp 9015219021 with your order ID, a description of the issue, and your photos/video.
3
Keep the product & original packaging — Do not discard the item. It must remain unused and in its original packaging while we review your request.
4
Verification & resolution — Our team reviews your claim, typically within 24–48 hours. Once approved, we produce and ship a free replacement — no additional charges.

Refunds

Since our products are made-to-order, monetary refunds are issued only in specific cases — for example, if a replacement is not possible due to stock/material unavailability, or if an order is cancelled before production begins. Approved refunds are processed back to your original payment method within 7–10 business days.

We do not offer Cash on Delivery (COD), so all refunds are issued to the original online payment method used at checkout — there is no cash refund process.

Order Cancellations

Because production begins shortly after payment confirmation, cancellation requests can only be honoured if production has not yet started. Contact us immediately at support@indidecor.com if you wish to cancel — we’ll do our best to accommodate the request if production hasn’t begun.

Corporate & Bulk Orders

For corporate/bulk orders, the same 48-hour replacement window applies. Since bulk items are custom-branded for your company, returns for preference are not possible. Damaged or misprinted units within a bulk order will be replaced — contact branding@indidecor.com with your order details and supporting photos.

Have an issue with your order?

We’re here to help — reach out within 48 hours of delivery.

Email Support Call 9015219021