Privacy Policy

1. Introduction

This Privacy Policy explains how Kiaan Creations OPC Pvt. Ltd. (“Indidecor”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website (indidecor.com) and our mobile application (“App”) — together referred to as the “Service”.

By using our website or app, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Key Definitions

• “You” / “Your” — the individual using our website or app
• “Service” — collectively, indidecor.com and the Indidecor mobile app
• “Personal Data” — any information that can identify you, directly or indirectly
• “Personalization Data” — photos, names, messages, or images you upload for custom product printing
• “Service Provider” — third parties we use to operate our Service, such as payment gateways and courier partners

3. Data We Collect

Information you provide directly

• Name, email address, and phone number
• Shipping and billing address
• Order details and personalization content (see section 4)
• Account login credentials, if you create an account
• Messages you send us via email, WhatsApp, or contact forms

Information collected automatically

• IP address, browser type and version, device type
• Pages visited, time spent, referring website
• For app users: device identifiers, operating system, app version
• Approximate location based on IP address (for delivery estimation purposes)

4. Photos & Personalization Data

Many of our products are personalized using photos, names, or messages you upload at checkout. We treat this content carefully:

• Your uploaded photos and text are used solely to produce your order
• We do not use your personal photos for marketing, advertising, or any purpose beyond fulfilling your order, unless you separately and explicitly give us permission to do so (for example, agreeing to a featured customer photo on our social media)
• Personalization files are retained for a limited period after order completion to handle any replacement or reprint requests, then deleted as per our data retention practices

5. How We Use Your Data

• To process, produce, and deliver your orders
• To communicate with you about order status, shipping, and support
• To send transactional emails and SMS, such as order confirmations and tracking updates
• To improve our website, app, and product offerings
• To send promotional offers and updates, only if you have not opted out
• To detect and prevent fraud or misuse of our Service
• To comply with legal obligations, including tax and GST recordkeeping

6. Mobile App Permissions

If you use the Indidecor mobile app, we may request the following device permissions, each used only for its stated purpose:

We do not access your camera, photos, or storage in the background — permissions are only used when you actively choose to upload an image for personalization.

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to keep you logged in, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work properly without them.

• Essential cookies — required for cart, checkout, and login functionality
• Analytics cookies — help us understand site usage (e.g. Google Analytics)
• Marketing cookies — used for relevant ad targeting on platforms like Meta and Google, where applicable

8. When We Share Your Data

We do not sell your personal data. We share data only with trusted parties necessary to operate our Service:

• Courier partners (e.g. BlueDart, Delhivery, DTDC, Xpressbees) — to deliver your order
• Payment processors — to securely process your payment (see section 9)
• IT and hosting providers — to operate our website and app infrastructure
• Legal authorities — if required by law, court order, or government request
• Business transfers — in the event of a merger, acquisition, or sale of business assets, with notice provided to you

9. Payment Data

All payments are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your full card, UPI, or bank details on our servers. Payment information is handled entirely by our payment processor in accordance with their own security and privacy standards.

10. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements. Order and transaction records are retained as required under Indian tax and commercial law. You may request deletion of your account data at any time, subject to our legal retention obligations.

11. Data Security

We use industry-standard security measures, including SSL encryption, to protect your data during transmission. While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to our legal retention requirements
• Withdraw consent for marketing communications at any time
• Lodge a complaint regarding how we handle your data

To exercise any of these rights, contact us at support@indidecor.com.

13. Children’s Privacy

Our Service is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

14. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website or app after changes are posted constitutes acceptance of the updated policy.